The N3 Toll Concession (N3TC) was contracted to patrol and manage incidents along the N3 Freeway between Heidelberg Gauteng and Pietermaritzburg in KwaZulu-Natal (KZN).
They have equipped each patrol vehicle with a TomTom Bridge, which runs both the Intelligen Dispatch and AllOnMobile (AOM) apps.
When the call centre in Harrismith, KZN reports an incident, the CRM system records it and automatically creates a job card on the Infotech Intelligen platform for dispatching. A pre-populated electronic job card is sent to the AOM app on the mobile device of the particular vehicle, as it gets assigned to the scene.
The seamless integration between the CRM system, the Intelligen platform and AllOnMobile makes this process a breeze.
Upon arrival at the scene of the accident, the field worker removes the TomTom Bridge from the vehicle and begins management of the scene. He captures information using the AOM Electronic Incident Management form and can include photos and videos.
All this information is submitted in real time to the AOM Bridge and from there to the CRM software for processing and dispatching of additional support vehicles (ambulances, fire trucks, tow vehicles, etc.) to the scene.
By allowing for the seamless flow of information from the field to the operations centre, AllOnMobile has increased operational efficiency and reduced time delays which could cost lives.
AllOnMobile helps N3TC to remove the burden of doing paperwork in the field while freeing up their field workers to manage incidents without having to make regular calls to the operators for information.